FAQs
Printing
What exactly is fine art (Gicleé) printing?
Giclee is the first and only fine art print to be made with an ink jet printer. Pronounced, zhee'clay, the word comes from the French, meaning to spray, which is exactly what an ink jet printer does. The quality of a giclee print is far superior to all other forms of printing.
Giclee printing is an art form in itself that requires specific types of speciality equipment, museum grade stocks, industry know-how and a meticulous attention to detail.
Lively Scout giclée prints are colour-matched by eye (under speciality lighting), printed with genuine and lightfast inks (fade resistant) on acid-free, museum grade stock before being cut & finished by hand. Each print will each last 100 years if kept properly and out of direct sunlight.
You can take comfort in knowing you are investing your hard earned money into legitimate and archival reproductions that will literally last a lifetime.
What is the difference between a fine art (Gicleé) print and a digital print?
To put it simply, the printing style, process, quality inks, amount of inks, type of stock, colour brilliance, appearance, feel and lifespan.
Because fine art printing uses 12 different pigment based inks (vs. 4 dye based inks from digital printers) giclée prints are the best possible replica of the original.
Does my print include a white border?
Yes. All prints are trimmed to the dimensions specified in the product descriptions and include a 20-30mm white border:
20mm: A5 / A4 / A3 / 8" / 12”
30mm: A2 / A1 / 16” / 20”
Where are Lively Scout prints produced?
Lively Scout proudly creates and prints all artworks in Australia.
How long will my order take to produce?
Our production turn around for orders is 3-5 business days PLUS shipping. Please check the following links for general shipping times:
Please note that during peak times (e.g. holiday seasons) production times may be slightly delayed. If this is the case, we will contact you as soon as possible to let you know.
Do you sell frames?
No. At this stage we do not sell frames, however most prints
are designed to fit in standard frame sizes that can be purchased from a
supplier locally to you.
How will my print be packaged?
Small prints (A5 / A4 / A3 / 8” / 12”) will arrive flat in a rigid mailer with a
backing board to reduce bend.
Large prints (A2 / A1 / 16” / 20”) will arrive rolled in tubes.
Whilst we attempt to be as environmentally conscious as possible, we also want to ensure your print arrives safely and undamaged.
Shipping & Handling
Does my order have tracking?
Yes, all orders automatically come with tracking included and will be emailed to you once your item has been shipped.
How do I track my order?
Your email address will be attached to your consignment number, so you will receive all tracking information and updates directly from Australia Post.
While we do everything we can to ensure your order arrives on time, Lively Scout are not responsible for any delays that might occur once your order has left our studio.
My order hasn’t arrived?
Don’t panic! If your order doesn’t arrive within our estimated delivery times, we suggest you wait a couple of days prior to contacting Australia Post as more often or not, it’s just around the corner!
If your tracking is showing as 'attempted delivery' but a card was not left, please contact Australia Post, or if international, your local postal agency ASAP to arrange to pick it up from your local post office.
For all orders please ensure you provide a secure delivery address as we cannot take responsibility for lost or stolen packages.
What happens if my order gets damaged?
We're so sorry if your item has arrived damaged. To help us resolve this for you quickly, please email us at hello@livelyscout.com within 1 day of delivery with photos of the damaged product and packaging, order number, and any other details you may have about your order.
If in the unfortunate event your order is damaged in transit, we will
provide a full replacement free of charge, providing you are not at fault
(e.g. mishandling, etc.)
Who pays for International taxes and customs charges?
All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
Lively Scout is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If the package is rejected by the customer at the destination and safely returned to us, a refund will be offered for the goods only. Shipping fees are non-refundable.
COVID19
We’re continuing to fulfil orders within 3-5 days of purchase date. After your package leaves our hands, there may be delays within Australia Post that are out of our control due to the large number of packages they’re receiving at this time. If you have a question about your order, please refer to the information above to see if your question is answered.
Follow this link to see International Delivery Estimates
Refund Policy
Returns
Unfortunately we do not offer a refund for change of mind. However, if your product has arrived with manufacturing faults or printing errors, please contact us at hello@livelyscout.com immediately with photos of your print and we will send you a replacement. Customer satisfaction is our number one priority, so if your order does not fulfil your expectations, please email us at hello@livelyscout.com and we will do our best to find a solution.
Exchanges
We're sorry but no we don't offer exchanges for change of mind.